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FAQs

I do not have a Payal account. How do I pay?
Click on the PayPal logo and it will still let you pay with a credit card. Note: You do not need to sign up with them.
 
How much is the shipping?

 The shipping is included in the price for every item on our website.

Do you provide International delivery?

 

Many of our items are shipped directly from the manufacturer and some of them will not ship outside the USA. The quick answer is that it depends on the item. Please send contct us with the name of your country, the city, postal code, or anything else that is generally required to calculate shipping for your country and we will reply with an answer. Unfortunately, our website is not designed to take orders outside the USA. Sorry, but we are just not that sophisticated. Once we have quoted a shipping fee, it will be necessary to call us to place an order, or use PayPal. You may also be responsible for an import/duty fee from your countries customs officials.

How do I return an item?

 

Most of our products are shipped to you directly from the manufacturer. You can send it back to them via the return address on the packaging, or send it to us at::

The Clothesline Shop LLC,

24 South Rd.

Weeks Mills, ME 04358

 

What is your returns policy?

 

You may return any item, within 30 days of purchase, at your expense for a full credit of the actual item only, less the shipping costs. Although shipping fees are included in the price, they will be subtracted from your refund. A 15% re-stocking fee will also be subtracted from your refund. The item must be returned in it's original carton and packed carefully to avoid shipping damage. It must be received by us in good, re-sellable condition. We also recommend insuring the item if you return it via the postal service. If the item is received by us in damaged condition, we cannot issue you full credit for it. You may return the item via whatever shipping method you prefer, FedEx, UPS, Post Office, etc.

My credit card will not process even though nothing I entered appears wrong. What can I do?

The most common reason for refusal is if your billing information does not match your credit card. This usually happens to customers who have moved recently. If so, you might try your old address. It can take credit card companies up to six months to update addresses.

The credit card verification part of the check-out process is handled by the credit card processing company. We do not determine the validity of a card, nor do we ever see your credit card data when an internet order is processed. That may seem a bit odd, but it is actually quite common on the internet. It certainly helps protect your privacy and your information. Even if we contact the card processor, they never tell us why a particular card will not process. Again, they do this to protect your security. If that occurs, you are always welcome to try placing your with us by telephone. We cannot guarantee it will go through, but sometimes we have more success by doing it manually. The reason why is one of the great mysteries of the credit card world. Alas, it is a mystery they do not share with us.

How do I track my order?

Once your order is shipped we will send the tracking info to you via email. Please note: SPAM blockers frequently prevent customer emails from getting through, so if you do not see an email in a timely fashion,please check your SPAM filter.

I never received my email order confirmation after placing an order.

Your confirmation/receipt is generated automatically and emailed instantly to you upon completion of your order. The single most common reason for non-receipt is due to the use of an unwanted email blocker, (also known as a SPAM blocker) This can be in use by you, or your internet service provider on your behalf. This common feature simply blocks our email from getting to you. The second most common reason is a typo when entering your email address. Don’t get us wrong, because we dislike pointing the finger at our customers, but let’s face it, many email addresses are difficult to type.

What are your delivery options?

 

Most of the items we offer are shipped directly from the manufacurers. Some of them ship via UPS, while others use FedEx, or the US Postal Service. The shipping method for each item is stated in the item's "Product Description."

How much is the shipping?

 The shipping is included in the price for every item on our website.

How much sales tax will I pay?

Tax is only applicable if you live in the state of Maine. If you order is placed in Maine, the tax rate is 5.5%..

How can I tell if an item is in stock?

We remove an item from the site if it is not in stock. If we expect to have the item back in stock within a few days, we will add them back on to the site, but will make note of it at the beginning of the, “Product Description: for you. We only do so if we have an accurate projected delivery date by the carrier.

Why do Alaska and Hawaii residents have to pay more in shipping then the other states for some items?

      If the item is shipped via the postal service, then usually no additional shipping fee applies. If the item is shipped via a private carrier such as FedEx, UPS or other carrier, additional shipping does apply. Unfortunately these companies charge significantly more to deliver items to Alaska and Hawaii and we are unable absorb that kind of cost.