How do I change the contents or quantity of my shopping basket?
the top of the page you are on. In the blue banner, just left of center, you
will see a link in yellow text called , “Change Basket Contents”
Click there and you can remove items and change the quantity of anything in
I never received my email order confirmation after placing an order.
confirmation/receipt is generated automatically and emailed instantly to you
upon completion of your order. The single most common reason for non-receipt
is due to the use of an unwanted email blocker, (also known as a SPAM
blocker) This can be in use by you OR your internet service provider
on your behalf. This common feature simply blocks our email from getting to
you. The second reason is you may have entered your email address
incorrectly when filling out the order form. Now don’t get us wrong, because
we dislike pointing the finger at our customers, but let’s face it, many
email addresses are difficult to type.
My credit card will not process even though nothing I entered appears wrong.
What can I do?
common reason for refusal is if your billing information does not match your
credit card. This usually happens to customers who have moved recently. If
so, you might try your old address. It can take credit card companies up to
six months to update addresses.
credit card verification part of the check-out process is handled by the
credit card processing company. We do not determine the validity of a card,
nor do we ever see your credit card data when an internet order is
processed. That may seem a bit odd, but it is actually quite common on the
internet. It certainly helps protect your privacy and your information. Even
if we contact the card processor, they never tell us why a particular card
will not process. Again, they do this to protect your security. If that
occurs, you are always welcome to try placing your with us by telephone. We
cannot guarantee it will go through, but sometimes we have more success by
doing it manually. The reason why is one of the great mysteries of the
credit card world. A mystery they still do not share with us.
Common Umbrella and Parallel-Umbrella Clothes Dryer questions.
Steel vs. aluminum: Steel umbrella
dryers weigh about six pounds more than their
aluminum counterparts; however steel is a bit stronger. If you intend to
remove, fold it up and store it frequently, we recommend aluminum, primarily
because aluminum is easier to handle. If you intend to leave it up most of
the time, steel may be a better choice. It is important to note that both
are more than strong enough for everyday use.
A few other
common things to consider regarding umbrella clothes are; They all come
pre-strung. They can all be removed from the ground and folded for storage.
You should never use a plastic umbrella stand/base from your patio set to
hold your clothesline. It will likely tip over and crack the umbrella stand.
The significant differences between an umbrella dryer and a parallel
umbrella dryer are the parallel styles typically have more line and they all
the same height.
Why are your shipping times and methods different for some products?
Many of the
items on our website are shipped directly from wholesalers and
manufacturers. We do this to hold down shipping costs, thereby making the
overall price lower for you. For example; it is not logical to have a
company in Kansas, ship a clothesline to us in Maine, only so we can ship it
to a customer in California. Having said that, it is also important to note
there are two minor drawbacks to using this method. 1. Most of these large
companies are only willing to ship via one carrier like FedEx, UPS etc. 2.
They also have differing time schedules regarding the amount of acceptable
time to ship a product. Many get orders out the door within hours, while
some take a few business days. Please review the “Product Description” for
each item to see times and shipping methods.
How is my order being shipped and when can I expect it?
at the “Product Description” for each item to see how it is shipped and the
typical amount of time it will take before it is shipped Also, please see
question 5 above.
Why do Alaska and Hawaii residents have to pay more in shipping then
the other states for some items?
If the item is
shipped via the postal service, then no additional shipping fee applies. If
the item is shipped via a private carrier such as FedEx, UPS or other
carrier, additional shipping does apply. Unfortunately these companies
charge significantly more to deliver items to Alaska and Hawaii and we are
unable absorb that kind of cost.
How can I tell if an item is in stock?
an item from the site if it is not in stock. If we expect to have the item
back in stock within a few days, we will add them back on to the site, but
will make note of it at the beginning of the, “Product Description: for you.
We only do so if we have an accurate projected delivery date by the carrier.
I live outside the USA. Can I place an order?
however additional shipping may occur. Please send us an email which
includes the name of your country, the city, postal code, or anything else
that is generally required to calculate shipping. Unfortunately, our website
is not designed to take orders outside the USA. Sorry, but we are just not
that sophisticated. Once we have quoted a shipping fee, it will be necessary
to call us to place an order. You may also be responsible for an import/duty
fee from your countries customs officials.
What is your return policy?
review it by clicking on the link at the bottom of each page on our website.
How much is the shipping?
shipping is included in the price for every item on our website.
How much will the tax be?
only applicable if you live in the state of Maine. If you order is placed in
Maine, the tax rate is 5%.
Why are so many of your products made overseas?
Unfortunately we need to buy quality products where we can find them. Take
clothespins for example. The last two clothespin manufacturers left in the
US a few years ago and are no longer making them here. In truth, we would
love to find other small companies like ours who manufacture laundry goods
at fair prices in the US. We do make our own heavy duty T-Posts right here
in Maine. The most likely reason they are not being copied overseas yet is
because they are so heavy to ship verses the price. The bottom line is that
our customers want a variety of styles to choose from and we feel obligated
to find that selection for them. We are always interested in US
manufacturers. If you know of one making laundry related products, please
let us know.
Do you have a retail store in Maine or elsewhere?
We sure get
asked this question frequently, primarily from New Englanders. We considered
opening a brick and mortar store front, but we do not feel that a store
featuring just laundry products would get much foot traffic, especially out
here in the country. It would likely only serve to raise our overhead. We
are not willing to do anything on such a scale because we are not willing to
pass those costs along to our customers.
Why is your website so simple looking?
short answer has to do with making the shopping experience easier for our
customers. In fact, we are a bit surprised at the number of compliments we
get from customers about it's ease of use. Like most people, we enjoy surfing the net, but we too get
frustrated when trying to view a site that has too many fancy features and things to click on.
We feel that if you are looking for specific products, it is not productive
to toss other links that have little or nothing to do with that effort onto
the page in front of you. It is amazing how often customers call
us thinking we are another company entirely, all because they clicked on
some link at another website, while believing that it belonged to the same
site. We try to keep such distractions to a minimum.
Order by Mail